Customer audit support – Havells India

Support by PQSmitra for customer audit

Havells India Limited is manufacturer of electrical equipments and is one of the largest companies in India. Since 1958, Havells has been present in the market. Company manufacturers products ranging from appliances used in home & kitchen, lighting equipments for various application, LED lighting, fans& Etc.

Havells has been considered as one of the Most Trusted Brand in India and to ensure the trust of its customers, it ensures that the product manufactured meets the quality requirements.

The main focus is to maintain the quality of components / product supplied by the vendor, since product quality plays an important role for growth of the Company. And to strengthen the controls over the quality of part produced, Havells has introduced the concept of “Supplier Process Audit”, that will ensure the control over the processes carried out at the vendor’s end.

Few Focus Points of Havells India – Lighting Supplier Process Audit

  • Manufacturing Capability
  • Problem Solving Capability
  • Quality Control Capability
  • Prevention Capability
  • Cost
  • Delivery Performance
  • Customer Supplier Management
  • Design and Development
  • Strategy
  • Management Culture (Vision, Mission, Financial Stability, Balance customer focus, Statutory regulations)
  • TQM culture focus(Safety, Gemba, QMS and Lean 5S)
  • Commodity

Note : The above audit criteria is mentioned based on the experience. As it the sole property of Ashok Leyland Ltd, the checklist/audit criteria can be modified and revised at any point in time.

Havells India Limited – Lighting Supplier Process Audit – Implementation Process by PQSmitra

The lighting supplier process audit helps the OEM to identify and continue the only suitable supplier and the respective supplier gets an opportunity to grow its business with the OEM.

PQSmitra offers services for successful implementation of the systems based on the audit criteria and checklist. PQSmitra team adopts a systematic approach which helps in effective implementation and better audit results.

PQSmitra has developed a standard methodology to implement the customer specific requirements.The implantation methodology is as below:

  • Study Havells India –Lighting supplier process audit requirements
  • Review of current system at the client organization
  • Training and documentation
  • Internal audits for further improvement
  • Audit and Reporting

The services offered by PQSmitra for customer audits has helped many OEM suppliers to demonstrate better results and improved business relations with the customer.

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