ISO 41001:2018 Facility Management – Management System


ISO 41001 Facility Management (FM) combines various disciplines in order to control the economies efficiency and productivity of societies, communities and organizations, as well as the manner in which individuals interact with the built environment. FM affects the health, well-being and quality of life of much of the world’s societies and population through the services it manages and delivers.

ISO 410001 is an organizational function which integrates People, Place and Process within the built environment for the purpose of improving the life quality of people and the productivity of the core business.

ISO 41001:2018 was developed for organisations that incorporate or run facilities management systems which have the option of introducing compliance with the new standard into their business.

The main priority of an FM is keeping people alive and safe. Facility managers need to operate at two levels:

  • Strategically-tactically: helping clients, customers and end-users understand the potential impact of their decisions on the provision of space, services, cost and business risk.
  • Operationally: ensuring corporate and cost effective environment for the occupants to function.

According to the International Facility Management Association (IFMA): FM is the practice of coordinating the physical workplace with the people and work of the organization. It integrates the principles of business administration, architecture and the behavioral and engineering sciences”.

FM covers these two main areas: ‘Space and Infrastructure’ (such as planning, design, workplace, construction, lease, occupancy, maintenance and furniture) and ‘People and Organisation’ (such as catering, cleaning, ICT, HR, accounting, marketing, hospitality). These two broad areas of operation are commonly referred to as “hard FM” and “soft FM”. The first refers to the physical built environment with focus on (work-) space and (building-) infrastructure. The second covers the people and the organization and is related to work psychology and occupational physiology.

ISO 41001 FM – Revision History

Year 2018 – 1st Edition of ISO 41001:2018 Facility Management System published

Applicability (Which organizations can avail ISO 41001 certification??)

  • Manufacturing units
  • Service sector including Educational institutes, Hospitals and other service providing units
  • Trading units
  • Any other business units irrespective of nature of business, size and location.

Focus Points – ISO 41001:2018 Implementation

  • EHS: environment, health and safety
  • Fire safety
  • Security
  • Maintenance, testing and inspections
  • Cleaning
  • Operational
  • Space allocation and changes
  • Business continuity planning
  • Continuous monitoring and regular audits
  • Corrective action and continual improvement

Benefits of ISO 41001:2018 implementation

  • Improved safety, health, well-being, and productivity of workforce.
  • Better efficiency and effectiveness, hence improving organisational cost benefits.
  • Enhanced communication of FM methodologies and requirements among and between public and private sector organizations.
  • Improved consistency of service levels delivered.
  • Recognition by overseas customers

ISO 41001:2018 FM Implementation Process by PQSmitra

The practical and effective system implementation approach is adopted towards ISO 41001 certification at the organization. PQSmitra Team helps in easy understanding of the standard requirements and simple methods for effective compliance. 100% documentation support is offered to achieve successful certification in addition to enhanced operational controls. The implementation process is described below:

  • Initial visits and review of the existing system
  • Identification of controls and planning for implementation
  • Documentation including procedures, work instructions etc.
  • Internal audit for verification of implemented system
  • Management review
  • Certification audit – Stage 1&Stage 2
  • Closure of non-conformities
  • Rewarding the certificate to the organization

ISO 41001 Reference Standards

  • ISO 9000:2015 – Quality management – customer satisfaction – Guidelines for complaint handling in organizations
  • ISO 19600 Compliance management systems – Guidelines
  • ISO 26000 Guidance on Social Responsibility
  • ISO 31000 Risk Management – Principles and Guidelines